Illinois Law Enforcement Training and Standards Board (ILETSB) Practice Exam

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What is NOT a goal of de-escalation?

  1. Gather necessary information for resolution

  2. Open clear lines of communication

  3. Create a situation where the individual feels unheard

  4. Encourage the individual to express their feelings

The correct answer is: Create a situation where the individual feels unheard

De-escalation techniques are primarily designed to reduce tension and prevent conflict from escalating further. One important goal of de-escalation is to create an environment where individuals feel heard and understood, which is essential for successfully resolving conflicts. Creating a situation where the individual feels unheard directly contradicts the primary objectives of de-escalation. Effective communication is a critical aspect of this process, which includes opening lines of communication and encouraging individuals to express their feelings. These actions help in gathering vital information and addressing the individual’s concerns. Therefore, the option that states creating a situation where the individual feels unheard is not a goal of de-escalation accurately reflects the principles of effective communication and conflict resolution inherent in de-escalation strategies.

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